What We Collect and Why It Matters
We collect three broad categories of information. First, account registration data: your name, email address, phone number and the credentials you set when you join. Second, transaction data: every deposit or withdrawal you make through bKash, Nagad or Rocket is logged with a timestamp and reference
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number so we can resolve any payment query quickly. Third, device and session data: your browser type, the device you use to access the lobby, and session activity help us detect unusual login attempts and keep your account secure. We do not store your full bKash,
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Nagad or Rocket PIN or password — only anonymised transaction references pass through our system. Location signals may be collected to check whether access is available under local law and eligible regions; we do not use this to build a profile for advertising. Data is retained
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for as long as your account is active and for a reasonable period after closure, in line with our internal record-keeping requirements. You may request a copy of the data we hold on you at any time by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.